Job details

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Lead Sales Manager
Various locations
Contract type
Service proposition
Closing date

An opportunity has arisen to join the Heathrow Express Commercial Team as a Lead Sales Manager


Overall Role Purpose


The effective management of the turn up and go sales team to deliver revenue and customer service targets


Primary Focus of the Role is to


Manage People (if selected provide detail below) ☒

Provide Technical Expertise ☐

Manage the sales team of managers, mobile sales advisors and customer concierge including personal development, coaching and performance management.


Line manager responsibility


Principle accountabilities


. This role is responsible for the delivery of this target


·         Working with HEX and HAL Commercial and operations colleagues to design, test, deliver and analyse sales and customer service initiatives to achieve the Commercial targets on revenue,journeys, and customer service

·         Work with HEx pricing team to deliver variable pricing to grow journeys and revenue in off peak periods and increase train utilisation.

·         Work collaboratively to design, launch and analyse success of employee reward schemes such as commission, bonus and competition schemes to deliver a sales through service culture

·         Drive growth through effective management of the team of Hex mode share which supports a sustainable HAL

·         Collaborate and support the delivery of the Plane2Platform journey including delivering a consistent experience at each touch point.

Building effective relationships within the Heathrow community and the wider business.





Our Behaviours

At Heathrow Express, the way we behave is equally as important as what we achieve. Everyone needs to ensure they support our values which guide our decisions in the way we work. Our behaviours show us what good looks like on a day to day basis, and are the everyday demonstration of our values. They include six core behaviours and two leadership behaviours:

Core behaviours: Work as a team Focus on results Look after our customers Build relationships

Take ownership Look for improvements

Leadership behaviours: Drive change Think strategically


 All completed applications need to be submitted by 22nd May 2018.


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