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GWR Contracts Manager
Various locations
Contract type
Service proposition
Closing date

An opportunity has arisen to join the Heathrow Express Operations Team as a GWR Contracts Manager.


Overall Purpose of the role .

  • Accountable for ensuring that the specified Hex service is delivered through the contract with GWR.
  • Ensure the quality of the service is maintained with clear audits and quality reviews
  • Resolve any contract issues with GWR in the best interests of HEOC and HAL


Technical Aspects of the role

  • Thorough understanding of GWR/HEX operations contract
  • Timetabling awareness
  • Capacity to work effectively with others with competing objectives
  • Understanding of contract arrangements as applicable


Top 6 Responsibilities

  • Represent Heathrow Express at relevant meetings with HAL Rail, GWR, Network Rail to ensure the service is delivered to a high specification.
  • Provide quality audit controls to ensure contract obligations are met by GWR
  • Lead contractual discussions on behalf of HEOC with GWR team delivering the Hex service on any changes or issues.
  • Take part as Hex representative in contract review process as necessary during the life of the contract.
  • Work with GWR team on any improvements to the contract including cost reduction initiatives ensuring HEOCs interests are maintained and anu cost reductions benefit the service and HEOC's financial position
  • Support the Route Access Manager in dealing with access related matters with GWR team


Key Relationships

HECR, HAL Rail, Network Rail, MTR, HEOC Commercial, GWR


Additional Information about the role


  • Occasional requirement for out of hours working in the event of service disruption
  • The role holder may be required to work outside their immediate role scope, if required.
  • The role holder will be required to travel to all Heathrow Express locations.
  • Flexibility required to attend meetings and functions out of normal working hours at other locations with both internal and external customers.


Our Values


At Heathrow Express, the way we behave is equally as important as what we achieve. Everyone needs to ensure they support our values which guide our decisions in the way we work. Our behaviours show us what good looks like on a day to day basis, and are the everyday demonstration of our values. They include six key values:


Keeping Everyone Safe

Treating Everyone with Respect

Giving Excellent Service

Working Together

Doing the Right Thing

Improving Every Day



Full Job Description is available from

Closing Date for applications is 23rd May 2018



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