Job details

Sorry, this vacancy is now closed

Position
Customer Concierge - Fixed Term until April 2019
Location
Various locations
Contract type
Fixed term
Full-time/Part-time
Full-time
Department
Service proposition
Closing date
24/05/2018
Description

 

 

 

YOU'LL MAKE GETTING OUR CUSTOMERS TO THEIR DESTINATION PLANE SAILING

 

CUSTOMER CONCIERGE

Based Heathrow and Paddington

 

£20,975

 

Having just landed at Heathrow Airport or arrived at Paddington Station, our customers want to get to their destination as quickly and as easily as possible. As a Heathrow Express Customer Concierge, you'll be there to help make that happen, by providing excellent customer service whilst recommending the benefits of travelling aboard Heathrow Express.

 

As the quickest way to get from the airport to central London - it takes just 15 minutes - our service has plenty going for it. And you'll be responsible for ensuring customers who need to get to or from the airport go for it too.

 

It's a customer focused role that will see you based in the ticket sales area at Heathrow Airport and Paddington Station. Our customers don’t like the hard sell, so you'll need to take a subtle approach to sales and must be ready to help in any way you can - whether it's providing travel information or helping to use the ticket machines.

 

People with customer facing sales and service experience, ideally gained in a retail or hospitality environment, will thrive here. It's a role that will involve plenty of people interaction and opportunities to demonstrate your passion for customer service. In return, you'll find yourself part of a company that can give you an exciting place to work and is ready to support your career development.

 

Please fill in our ounline application form to apply. Good luck!

 

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