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Technology Services Manager
Various locations
Contract type
Closing date

At Heathrow Express, we’re all about extending the Heathrow experience beyond the terminals. Established over 20 years ago, we provide an industry-leading service to the 18,000 people we help travel between the airport and central London each day.

Join us as a Technology Services Manager and you’ll support our aim of offering the best airport transfer service in the world. Join our hard-working office team, and your ideas will help us to grow our business and create journeys that are defined by quality, speed and exceptional, personalised service. Not only that, but our team enjoys the best of both worlds. On the one hand, we’re a, close-knit group with a friendly, supportive culture. But because we’re part of Heathrow, you’ll also have access to a wealth of training and development opportunities.

It means this is a chance to build your career in an organisation that matters to millions. Heathrow is very much a city within a city focused on creating great experiences for the 210,000 (and counting) passengers who pass through it each day. Life here means exploring unlimited opportunities. And making a real difference to people who are travelling to all sorts of places for all sorts of different reasons.

Our rewards:

As well as competitive salaries, we’re committed to providing a whole host of great benefits that make this an even more rewarding place to work. They include an excellent pension scheme and life assurance. We also have a range of initiatives designed to help people in our surrounding communities get to and from work cost-effectively and sustainably, from free travel on local buses through to subsidised rail fares – as part of the Heathrow Express team, you’ll get 75% off national rail travel. Not only that, when you get here, we’ll nurture your skills and do all we can to help you reach your full potential.

Be part of the 6 million rail journeys we make happen each year. An incredibly important part.

Your role will involve:

  • Developing and maintaining senior stakeholder relationships.
  • Leading, coaching and mentoring of the Service Management resources that support the IT Services & ITIL Service Management processes.
  • Working with the relevant IT teams to develop and understand the roadmap for IT Services and align as appropriate.
  • Driving continual service improvement activities to increase value for money and improve services to Heathrow.
  • Ensuring new or changed IT Services meet the business requirements and are supportable, maintainable and transitioned in a cost-effective manner whilst minimising possible disruption to business processes.


We’re looking for people who have:

  • An ITIL Foundation qualification.
  • Knowledge of in-house and outsourced service delivery models.
  • Creativity in identifying opportunities and finding solutions.
  • Experience of dealing with & influencing senior business and supply chain stakeholders.    
  • Led communication to key stakeholders during and after high-profile disruptions to IT Services.

Join us, and you’ll have everything you need to shine and explore the countless career destinations that are available here. [CTA link]

As an equal opportunities employer, we encourage applications from people of all backgrounds. We believe that diverse talent makes us stronger – not least because we welcome all sorts of passengers from all corners of the globe, every single day. At Heathrow, we’re driven by inclusivity and we celebrate individuality.

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