Job details

Various locations

Sorry, this vacancy is now closed

Assurance Manager- Internal Applicants only
Various locations
Contract type
Service proposition
Closing date

Key Accountabilities

  • Coordinate safety / fleet assurance activities with GWR / HAL
  • Manage outsourced assurance resources as required
  • Monitor incident response and analyse adverse trends
  • Lead HEx follow up of recommendations and mitigation measures
  • 2nd line on call


  • Monitor GWR safety and fleet assurance process on behalf of HEx, provide independent assurance that business and reputational risks relating to HEx services are being effectively identified and managed
  • Instruct and manage delivery of contracted services to assure safety and fleet activities undertaken by GWR on behalf of HEx
  • Work with HAL Safety Business Partner and Commercial management teams to meet Occupational Safety requirements and standards for HEx employees 
  • Key point of contact at a functional level with external parties (ORR / NR / TOCs / TRANSEC, Environment Agency etc) for compliance matters
  • Manage relationships with contract partners to minimise impact of safety incidents on the HEx customers and reputation

Qualifications and Experience

  • Qualified to degree level or equivalent experience
  • Nebosh Certificate holder
  • Lead Auditor experience
  • Experience in rail operations and knowledge of fleet engineering
  • Previous experience of using databases to support business processes
  • People management skills (influencing skills) including contractors and consultants
  • Ability to communicate information in a clear, concise and interesting manner, ensuring different audience understanding

Our Behaviours

At Heathrow Express, the way we behave is equally as important as what we achieve. Everyone needs to ensure they support our values which guide our decisions in the way we work. Our behaviours show us what good looks like on a day to day basis, and are the everyday demonstration of our values.

Core Behaviours: Work as a team, Focus on Results, Look after our Customers, Build Relationships, Take ownership, Look for improvements

Leadership behaviours: Drive change, Think Stragically

There are five levels of behaviour that should be displayed when working as a team, with other teams across Heathrow Express and with our customers and suppliers. Not all levels are appropriate for every role, and the levels may differ depending on the behaviour. These levels will be discussed and agreed as part of the performance management process and/or as part of a regular meeting with the role’s line manager.